FREQUENTLY ASKED QUESTIONS

***Read Carefully***

Sign up directly in this app, or visit the online registration page (or the smartphone version). To sign up from the app go to ‘registration’ from the menu and register by filling out the details.

Yes, any cancellation fees are determined by the property and listed in your cancellation policy. You will pay any additional costs to the property.

If you have a free cancellation booking, you won’t pay a cancellation fee. If your booking is no longer free to cancel or is non-refundable, you may incur a cancellation fee. Any cancellation fees are determined by the property. You will pay any additional costs to the property.

Changing your dates for ‘Non-Refundable’ bookings isn’t possible. If you choose to cancel your booking, you may incur charges. Any cancellation fees are determined by the property. You will pay any additional costs to the property.

You can find this in your booking confirmation.

After you cancel a booking with us, you should receive an email confirming the cancellation. Check your inbox and spam/junk mail folders. If you don’t receive an email within 24 hours, please contact the property to confirm they got your cancellation.

Key in the voucher code at the field “Voucher Code or Coupon Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out.

After you have confirmed the booking, you will receive an acknowledgment e-mail from us to confirm your booking. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

We do strive to give everyone the best experience possible and that can only be attained by trust. Users who submit false information will be banned from the organization.

Please login to your account and click ‘manage bookings’.

Yes, we have technology in place and a team to screen reviews to ensure that they are, for example:

  • Family-friendly
  • Posted to the correct business
  • In compliance with all other guidelines

We do not fact-check reviews. With millions of reviews, it would be impossible for us confirm every detail in all of them. We believe that the sheer volume of content enables travelers to spot trends and determine whether a property is right for them.

Please contact our Customer Care Team at info@apexxinc.co or reach our assistance through live chat.

Payment FAQs

Once an Apexx Inc host accepts your reservation request or you book through instant booking, your method of payment will be charged for the entire amount.

Apexx Inc accepts any major credit card or pre-paid credit cards such as Visa, Mastercard, or Amex. Included are debit cards that can be processed as credit. Furthermore, Airbnb accepts PayPal in most countries.

  • Most hotels refund all your money if you cancel before their cancellation deadline.
  • Some hotel rooms are non-refundable, meaning you won’t get your money back if you cancel.
  • If you cancel a non-refundable hotel booking, or cancel your booking after the hotel’s cancellation deadline, you won’t be able to get a refund, no matter how you paid (using points or your credit card, for instance).
  • If you canceled before the hotel’s cancellation deadline but still see a charge from them on your credit card statement, get in touch with the hotel itself to make sure you get your refund.
  • You can show up any time between the check-in time listed on the hotel and midnight. As a perk, booking with us means you won’t have a problem checking in late. No need to rush!
  • Be sure to have your government-issued ID handy when you show up – you’ll need it to check in.

If you decide to not show up for any reason, the hotel may still charge you. We suggest checking your hotel’s Rules and Restrictions for details.

When you complete your stay, you can complete the survey and share your rating of the property:
Terrible, Disappointing, Pleasing, or Excellent.

Please contact our Customer Care Team at info@apexxinc.co or reach our assistance through live chat.

ADD YOUR HOTEL TO OUR LISTING

Please contact our Customer Care Team at info@apexxinc.co and we will get back to you within 24 hours.

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your particulars.

Once you finish creating your listing, you can open your property for bookings on our site. We may ask you to verify your property before you can start accepting bookings, but you can use this time to get familiar with the Extranet and prepare for your first guests.

A Powerful Online Presence

At Apexx Inc we actively market your property page on search engines such as Google, Bing, and Yahoo to make sure that it’s visible to a global audience, exposing you to the highest possible number of potential bookers.

Innovative Tools and Features

Highly skilled experts are constantly working on the website and mobile apps to keep up with the latest developments in the online world, ensuring that your page is optimized to encourage bookings.

Instant confirmation

All bookings made through Apexx Inc. are instantly confirmed, so you don’t have to take any extra steps on your side.

Verified guest reviews

A dedicated team verifies guest reviews, making sure they are legitimate. This gives you credibility and helps future guests make the decision to stay with you.

24/7 Support

Our round-the-clock support team is here for you and your guests.

When you add your property to apexxinc.co, you pay a commission for each booking. The commission percentage will be shown at the “Agreement” step of the registration process. At the end of each month, we’ll send you an invoice with the amount of commission owed.

You don’t need to confirm any of your bookings. When a customer books a stay at your property, it is instantly confirmed online. This gives you the convenience of not having to check every request from every potential guest.

Two things may happen when a guest cancels a reservation. If a guest cancels and your property has a free cancellation policy, the guest pays nothing and you don’t pay commission. If a guest cancels and your property doesn’t have a free cancellation policy, the guest pays a fee, and you pay commission on the amount that the guest pays you.

No-show? No problem. You won’t pay commission for guests who don’t show up – unless you’ve set up a “no-show charge” for your guests.

Property owners can request damage deposits from guests. Deposits help cover any potential damage caused by a guest, offering some reassurance that your property will be treated respectfully.

STILL, NEED HELP?